Background
Refund Policy
Last Updated: February 17, 2026
At Loffy Store, we strive to provide the best game top-up experience. Please review our refund policy below before making a purchase. By completing a transaction, you agree to these terms. For the full details, please refer to our Terms & Conditions.
1. No Refunds for Successful Purchases
If you make any game-related purchase through Loffy Store (including in-game currency, items, season passes, character unlocks, etc.) and the transaction is completed successfully — meaning the purchased content is delivered and accessible in your game account — you will not be eligible for a refund.
Please ensure you have selected the correct game, amount, and game ID before completing your purchase. Successful delivery of digital goods finalizes the sale.
2. When You Are Eligible for a Refund
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Unsuccessful Top-ups: If your payment is deducted but the in-game currency (e.g., Diamonds, UC, Gold) is not credited to your account, or an error prevents the transaction from completing, you are eligible for a refund.
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Pending Top-ups (Over 5 Hours): If your top-up transaction remains in a "pending" state for more than 5 hours without being completed, you are eligible for a refund.
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Case-by-Case Assessment: Each refund request is reviewed individually. We will examine the specifics of your situation before making a final decision.
3. How to Request a Refund
To request a refund, please follow these steps:
1. 
Contact our customer support via Facebook Page.
2. 
Provide your Order ID, Game ID, and a description of the issue.
3. 
Include screenshots or proof of the failed transaction if available.
4. 
Our support team will review your request and respond within 24 hours.
4. Refund Processing Time
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Approved refunds will be processed within 3 business days (Monday to Friday, excluding public holidays).
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The time for the refund to appear in your account may vary depending on your bank or payment provider.
5. Fraud Prevention
To protect our users and prevent fraud, we may require additional verification when processing refund requests:
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ID or Document Submission: You may be asked to provide identification (e.g., In-Game ID, bank transaction proof, email verification).
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Video Explanation: In some cases, you may be asked to record a short video confirming your identity and the legitimacy of the transaction.
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Fraud-related cases will be investigated and resolved within 48 hours.
6. Full Terms & Conditions
This Refund Policy is a summary of the refund-related sections found in our full Terms & Conditions. Please read the complete Terms & Conditions for detailed information about payment agreements, fraud prevention, and your rights as a customer.
គោលការណ៍សងប្រាក់វិញ
បានធ្វើបច្ចុប្បន្នភាពចុងក្រោយ៖ ១៧ កុម្ភៈ ២០២៦
១. គ្មានការសងប្រាក់វិញសម្រាប់ការទិញដែលបានជោគជ័យ
ប្រសិនបើអ្នកធ្វើការទិញទាក់ទងនឹងហ្គេមណាមួយតាមរយៈ Loffy Store ហើយប្រតិបត្តិការត្រូវបានបញ្ចប់ដោយជោគជ័យ អ្នកនឹងមិនមានសិទ្ធិទទួលបានការសងប្រាក់វិញទេ។ សូមប្រាកដថាអ្នកបានជ្រើសរើសហ្គេម ចំនួនទឹកប្រាក់ និង Game ID ត្រឹមត្រូវ មុនពេលបញ្ចប់ការទិញ។
២. ពេលណាដែលអ្នកមានសិទ្ធិទទួលបានការសងប្រាក់វិញ
• 
ការបញ្ចូលលុយមិនបានជោគជ័យ៖ ប្រសិនបើការទូទាត់ត្រូវបានកាត់ចេញពីគណនីធនាគារហើយ ប៉ុន្តែ Game Currency មិនត្រូវបានបញ្ចូល។
• 
ការបញ្ចូលលុយនៅតែ Pending (លើសពី ៥ ម៉ោង)៖ ប្រសិនបើប្រតិបត្តិការនៅតែស្ថិតក្នុងស្ថានភាព Pending លើសពី ៥ ម៉ោង។
• 
ការវាយតម្លៃករណីនីមួយៗ៖ សំណើសុំសងប្រាក់វិញនីមួយៗនឹងត្រូវបានពិនិត្យជាលក្ខណៈបុគ្គល។
៣. រយៈពេលដំណើរការសងប្រាក់វិញ
ការសងប្រាក់វិញដែលបានអនុម័តនឹងត្រូវបានដំណើរការក្នុងរយៈពេល ៣ ថ្ងៃធ្វើការ។
៤. លក្ខខណ្ឌពេញលេញ
គោលការណ៍សងប្រាក់វិញនេះគឺជាសេចក្តីសង្ខេបនៃផ្នែកទាក់ទងនឹងការសងប្រាក់វិញ។ សូមអានឯកសារ លក្ខខណ្ឌ ពេញលេញសម្រាប់ព័ត៌មានលម្អិត។